FAQ

Below is a list of our most frequently asked questions. If you have any suggestions, please contact us and we will add your question to the list!

General

What is Palmie?

Palmie is a barcode scanning app that lets users scan their shopping produce to determine whether it contains palm oil and if so, whether the palm oil in the product is sustainable.

Palmie allows consumers to make an informed choice as to whether they would like to buy products based on its palm oil content and in turn promotes the use of sustainable palm oil
in products.

What does the app do?

Palmie lets users scan their shopping to learn if the product contains palm oil and if so, how sustainable the production of that palm oil is.

Why was Palmie started?

Palmie’s origin lies in the heart of Christopher Rawlings when he visited Borneo and witnessed first-hand the damage of unsustainable palm oil. Whilst on a bus journey across the north of the island, Chris was devasted by the site of acres of deforestation and destruction.

Is Palmie free?

Palmie is totally free, but there is a paid version without ads. This is £0.99 and there are options to join as a member for additional beneftis.

What scan results are displayed?

Once consumers scan their produce, Palmie will display one of four results; palm oil free, sustainable palm oil, unsustainable palm oil, or no data available.

Where can I get the app?

To download Palmie to your smartphone, please visit the Google Play store or the App store. We are expecting release of the app in early 2020.

Products

How do I add a product?

Click the menu and the ‘Submit Item’ tab. From there you can email us the product and we will add it for you. This usually takes the team around 48 hours.

How often are you adding products?

We are constantly adding products to the database to give the most comprehensive app on the market. If you have any suggestions, please email chris@3.10.171.180.

Customer Support

Who do I contact if I have a complaint?

In the unfortunate case you have a complaint, please contact chris@3.10.171.180 and we will get back to you. This usually takes the team around 48 hours.

Palm Oil

What is Palm oil?

Palm oil edible vegetable oil that comes from the fruit of oil palm trees, the scientific name is Elaeis guineensis. Two types of oil can be produced; crude palm oil comes from squeezing the fleshy fruit, and palm kernel oil which comes from crushing the kernel, or the stone in the middle of the fruit.

Why is the problem with Palm Oil?

Palm oil is in nearly 50% of everything on supermarket shelves, including both food and non-food items. In a significant amount of cases, these products contain palm oil from non-sustainable sources.

The sale of these products containing unsustainable palm oil significantly contributes to deforestation and habitat loss.

Deforestation is destroying the habitat of endangered species including Orangutans, Pygmy Elephants and Sumatran Rhinos in addition to contributing to a range of environmental and social issues.

Which animals are at risk from Palm Oil production?

The following are a selection of animals that are at risk from Palm Oil…

Sumatran Tiger
Orangutan
Sumatran Rhino
Bornean Pygmy Elephant
Sumatran Elephant

What is the RSPO?

The RSPO is a not-for-profit that unites stakeholders from the 7 sectors of the palm oil industry: oil palm producers, processors or traders, consumer goods manufacturers, retailers, banks/investors, and environmental and social non-governmental organisations (NGOs), to develop and implement global standards for sustainable palm oil.

The RSPO has developed a set of environmental and social criteria which companies must comply with in order to produce Certified Sustainable Palm Oil (CSPO). When they are properly applied, these criteria can help to minimize the negative impact of palm oil cultivation on the environment and communities in palm oil-producing regions.

The RSPO has more than 4,000 members worldwide who represent all links along the palm oil supply chain. They have committed to produce, source and/or use sustainable palm oil certified by the RSPO.

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